The Tour Operator
A tour operator typically combines tour and travel components to create a holiday package. They advertise and produce brochures to promote their products, holidays and itineraries.
portraitDesigns and costs itineraries to suit the needs of people, bringing together a range of related tourism services.
portraitQuotes for the work – either direct to an overseas agent or direct to the potential tourist.
portraitAgrees the cost of services with the client as well as details and terms of payment. (It is unacceptable to under quote and then later attempt to increase the agreed price.)
portraitMakes all the necessary bookings and reservations (hotels, transport, sightseeing etc.).
portraitOperates the tour, i.e. provide the necessary accommodation, transport, tourist guide(s) etc.
Some tour operators perform only a selection of the following services, e.g. provide the transport and guide. This is often the case with operators who do regular day tours of tourist areas. Such operators obtain many of their clients from other operators, tour brokers, hotels etc.