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Tour operator

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Aligned to SAQA unit standards; as well as SATSA and industry guidelines
Tour Operator

Tourist Guide Enterpreneur

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Delivery 

Online theory with assignments. 

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Duration

4-8 weeks

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Exit outcome

Set up a tour operator business, operate within the legal framework, design and cost itineraries, and market products.

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Description of Tour Operator Course

Tourism is a growing industry in South Africa and is considered an excellent potential source of income and employment. This can indeed be the case provided that one has the personality, determination and knowledge to succeed!

Essentially, a tour operator makes arrangements for tourists. These normally involve the following:

account_boxQuote for the holiday packages, transfers, tours, etc.

account_boxAgree the cost of services with the client as well as details & terms of payment.

account_boxMake all the necessary bookings & reservations (hotels, transport, sightseeing etc.). 

account_boxMake all the necessary bookings & reservations (hotels, transport, sightseeing etc.). 

Enrol for the Tour Operator Course to learn more....

What is required to do?

Complete online theory, online assessment and assignments.


Course content and modules
MODULE 1: INTRODUCTION TO THE TOURISM INDUSTRY
Component 1: The tourism industry and role-players

MODULE 2: LEGAL REQUIREMENTS FOR TOUR OPERATIONS
Component 1: Tourism and guiding legislation
Component 2: Contractual and legal compliance

MODULE 3: CLIENT CARE
Component 1: Communication and etiquette
Component 2: Client care and dealing with complaints / conflict
Component 3: Client needs and expectations

MODULE 4: PRODUCT KNOWLEDGE
Component 1: Transport
Component 2: Accommodation and restaurants
Component 3: Attractions and activities

MODULE 5: TOUR PLAN AND COST
Component 1: Itinerary research and design
Component 2: Cost and alternative arrangements

MODULE 6: THE TOUR OPERATOR BUSINESS
Component 1: Starting a business
Component 2: Financial management
Component 3: Marketing
Component 4: Administration
Component 3: Managing tour operations

Unit Standards
Although there is no SAQA qualification for tour operator yet, we have aligned some of the Modules to the following Unit Standards that form part of the new guiding qualification: FETC: Tourist Guiding NQF L4 (71549). We have identified these as the generics for tour operations, and essential for the tour operator and guide alike. Therefore, it serves as building blocks for both qualifications, and once you have completed our in-house theory for one, you won't need to repeat the theory to proceed to the specific modules for each one. 

US 335798 Describe the role and function of role-players in the tourist guiding sector NQF Level 4
US 246740 Care for customers NQF Level 4
US 255914 Minimise and manage safety and emergency incidents NQF Level 4
US 335795 Operate within the national and international legal tourism framework NQF Level 4
US 335794 Apply knowledge on South Africa to enhance a tourism experience NQF Level 4
US 110009 Manage administration records NQF Level 4


In addition, tour operator specific modules